Dedicated to giving a safe and healthy environment through health and safety protocols

CITCO Hotels’ highest priority is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. We have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol video on YouTube.

During your stay:

While at the hotel, be cautious about both your safety and that of the hotel staff. Coronavirus spreads via respiratory droplets during close physical contact and through the air. Avoid or wear a mask in places where you might be sharing air or space with other people, such as elevators, indoor bars, dining areas, and lobbies, even if peoples are distanced. Carry disinfectant wipes to clean objects before and after you touch them.

CITCO Hotels cleaning and safety protocol:

During this challenging time, CITCO Hotels seeks to make each guest feel safe and secure. So we are following cleaning and safety protocol to address the health issues that are important to you while you travel. CITCO Hotels are providing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.

Check these all-important steps that CITCO Hotels are following for your safety:

Team member PPE
We provide team members with personal protective equipment.
Team member temperature checks
We administer temperature checks for team members and suppliers when legally permitted or required.
Team training for safety
we provide team members with comprehensive hygiene and prevention training program.
Food safety procedures
We adhere to strict safety procedures while serving all food and beverages
Bars and restaurants
Space tables apart in restaurants and bars to provide social distancing.
Social distancing
Implement physical distancing measures throughout the hotel.
Disinfect key cards
Provide clean and disinfected key cards upon check-in.
Improve sanitation and cleaning
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
Sanitizing Stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.
TV Remote
We provide a distinct and disinfected TV remote in a separately sealed and protective case.
We take full care of your safety. Your safety is most important for us, stay safe & healthy. You should come worry-free and give us a chance to serve. We are continuously monitoring and following the changes in recommendations and guidelines of the local governments. We operate to continue working towards providing the best service possible while safeguarding the safety of our guests.