Reservation cancellation made up to 02:00 PM – 2 days (48 hours) prior to the date of arrival, to be exempt from the cancellation (Retention) change.
100% retention will be charged on reserved room rate if it is cancelled after 2.00 PM – 2 days (48 hours) prior from the date of arrival.
Reservation of 10 rooms or more shall be treated as group booking.
Cancellation of group booking 30 days prior to arrival, to be exempt from the cancellation (Retention) charge.
Group booking cancelled after 30 days and before 2 days (48 hours) prior to the date of arrival, will be charged 50% retention of the reserved room nights.
Group booking cancelled after 2 days (48 hours) prior to arrival will be charged 100% of the reserved room nights.
The group booking can however be postponed once during the same calendar year, with no retention charges, subject to room availability.
Any increase or decrease in room reservation for group booking will only be permissible after approval of CITCO Management.
All No shows will also attract 100% retention charges.
Check-in time is 2 PM and check out time is 12.00 Noon.
All refunds will be processed within a period of one month and the mode of payment is cheque / fund transfer